Privacy Policy
PRIVACY POLICY
International Education & Migration Agents (IEA)
1. Introduction
International Education & Migration Agents, trading as IEA (“IEA”, “we”, “us”, or “our”), is an Adelaide-based education and migration consultancy authorised by Australian regulatory bodies. We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard information when you:
- Visit our website at www.ieagents.com;
- Submit an enquiry or counselling request form;
- Interact with our Facebook, Instagram, or other Meta platform pages or advertisements;
- Contact us by phone, email, or in person at our Adelaide office; or
- Use any other services we offer.
Please read this policy carefully. If you do not agree with its terms, please discontinue use of our website and services.
2. Information We Collect
2.1 Information You Provide Directly
When you fill out a counselling request, contact form, or enquiry on our website, we may collect:
- Full name
- Email address
- Mobile phone number
- Preferred study commencement date
- Mode of counselling preference (in-person or virtual)
- Intended funding source for education
- Preferred study level (undergraduate, postgraduate, vocational, etc.)
- Any other information you voluntarily provide in messages or documents
2.2 Information Collected Automatically
When you visit www.ieagents.com, we and our third-party service providers may automatically collect:
- IP address and approximate geographic location
- Browser type and version
- Device type and operating system
- Pages visited and time spent on each page
- Referring website URLs
- Date and time of visits
2.3 Information from Meta / Facebook
We run advertising campaigns on Facebook and Instagram (“Meta Platforms”). When you interact with our Meta ads or our Facebook or Instagram pages, Meta may share certain information with us, including:
- Lead form submissions (name, email, phone number) submitted via Facebook Lead Ads;
- Custom audience data used to target or retarget ads (matched via email or phone number you have previously provided to us);
- Aggregated and anonymised ad performance data (impressions, clicks, conversions).
We use the Meta Pixel on our website, which is a piece of code that allows Meta to collect data about your activity on our site in order to measure the effectiveness of our advertising and deliver targeted advertisements to you on Meta platforms. The Meta Pixel may set cookies on your device.
For more information about how Meta uses data collected through the Pixel, please visit Meta’s Data Policy at: https://www.facebook.com/policy.php
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your enquiries and provide education and migration counselling services;
- To assess your eligibility for Australian study visas, permanent residency, and other migration pathways;
- To send you relevant information, updates, and promotional materials about IEA’s services (you may opt out at any time);
- To improve our website content and user experience;
- To run, measure, and optimise Facebook, Instagram, and Meta advertising campaigns;
- To create custom and lookalike audiences on Meta platforms using contact information you have provided;
- To comply with our legal and regulatory obligations under Australian law;
- To communicate with you about appointments, documents, and application progress;
- To detect and prevent fraud and misuse of our services.
4. Disclosure of Your Information
We do not sell your personal information to third parties. We may share your information in the following limited circumstances:
4.1 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services, including:
- Web hosting and IT infrastructure providers;
- Email and communications platforms;
- CRM (Customer Relationship Management) software providers;
- Meta Platforms Inc. (for advertising purposes as described above).
These providers are required to handle your information in accordance with this Privacy Policy and applicable law.
4.2 Education Institutions and Migration Partners
With your consent, we may share your information with Australian universities, TAFE colleges, private registered training organisations (RTOs), and migration specialists in order to assess your options and facilitate applications on your behalf.
4.3 Legal and Regulatory Requirements
We may disclose your information where required to do so by law, court order, or government authority, or to protect the rights, property, or safety of IEA, our clients, or others.
4.4 Business Transfers
In the event IEA is involved in a merger, acquisition, or sale of assets, your personal information may be transferred. We will notify you before your information is transferred and becomes subject to a different Privacy Policy.
5. Meta / Facebook Advertising — Your Choices
We use Meta’s advertising tools, including:
- Facebook Lead Ads — to collect enquiry information directly on Facebook or Instagram;
- Meta Pixel — to track website visits and conversions and serve relevant ads;
- Custom Audiences — to show ads to people who have previously enquired with IEA;
- Lookalike Audiences — to reach new people with similar profiles to our existing clients.
You can control the ads you see from us on Meta platforms by visiting your Facebook Ad Preferences at: https://www.facebook.com/ads/preferences
You can also opt out of interest-based advertising on Meta by following the instructions in Meta’s Privacy Policy or by adjusting your device’s advertising settings.
To opt out of Meta Pixel tracking specifically, you may install the Facebook Opt-Out browser add-on or adjust your cookie preferences on our website.
6. Cookies and Tracking Technologies
Our website uses the following types of cookies:
- Essential cookies — necessary for the website to function correctly;
- Analytics cookies — help us understand how visitors use our site (e.g., Google Analytics);
- Advertising cookies — placed by Meta Pixel and similar tools to track ad performance and enable retargeting.
You can control and manage cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.
7. Data Storage and Security
Your information is stored on secure servers. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Our primary operations are based in Adelaide, South Australia. Data may be processed or stored on servers in Australia or overseas (including by Meta Platforms Inc. in the United States) in accordance with applicable data protection laws.
8. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with our legal obligations. Enquiry and application data is typically retained for a period of seven (7) years in accordance with Australian legal and regulatory requirements, after which it is securely deleted or de-identified.
9. Your Privacy Rights
Under the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), you have the right to:
- Access the personal information we hold about you;
- Request correction of inaccurate or out-of-date information;
- Request deletion of your information (subject to our legal obligations);
- Opt out of receiving marketing communications at any time;
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you believe your privacy rights have been breached.
To exercise any of these rights, please contact us using the details in Section 11 below.
10. Children’s Privacy
Our services are directed at individuals who are 18 years of age or older. We do not knowingly collect personal information from persons under 18. If you believe a minor has submitted information to us, please contact us immediately and we will take prompt steps to remove that information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the “Effective Date” at the top of this page and, where appropriate, notify you by email or through a notice on our website. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us:
IEA — International Education & Migration Agents
1c / Level 1, 33 King William Street, Adelaide SA 5000
Phone: +61 8 8245 0195
Email: info.sa@ieagents.com
Website: www.ieagents.com
We will respond to your enquiry within a reasonable timeframe and no later than 30 days.
